OMG,…I seriously just discovered I work with the latin version of Freddy Mercury, and boy was he a tool.
I received a ticket in my queue reagrding an electronic device of his that he claimed was working properly and it was urgent that I fix it as soon as possible.
He opened this ticket just prior to lunch and I did not receive it until afterwards. Upon examing the ticket, I did a quick diagnostic on the device and could not determine an issue out right, but to be better safe than sorry, I decided to reset it remotely. In 95% of circumstances, a quick softboot generally resolves ambigous these issues. It’s also nice that I can do this without having to drive to the other side of town, in which one of our offices is located, for such a trivial matter. So I sent him an email telling him what I did and inquired if this was now resolved.
Instead of a polite, No, sorry Jayson, this didn’t fix the issue, I received: IT DOESN’T WORK!!!!!! I CANNOT WORK!!!! IT NEEDS TO BE FIXED ASAP!!!!
Okay, one way to really piss me off is to write in all capital letters with numerous exclamtion points. Automatically, no matter how important the issue, I have by sheer annoyance just dropped you lower in my queue because of your shouting, lack of politeness, and over use of exclamations. Do you think that by adding 15 ‘!’ that makes your issue now a life and death situation?
The best part is, is when I arrived at his office, I was stunned to find the latin equivelent of Freddy Mercury before me. Same 80’s quaff, huge overbite, this moustache, and his shirt was unbuttoned uptop to allow his thick mane of black squiggly chest hair out to breathe.
Anyways, the issue was greatly exagerated. I was able to perform tasks he said couldn’t be done with relative ease…..starting to look like user error to me. Sure enough, he pressed something that he shouldn’t have, and thus sent his device into a tizzy….plain ‘ole user error. That doesn’t bother me at all. I’m happy to fix it….it’s my job afterall…..just don’t be a prick when I am trying to be nice and fix something you broke to begin with.
Filed under: Slurs
